Privacy Policy
Last updated policy: 01/01/2022
1. Please read it carefully!
At Comatique.com, we are very careful to respect the privacy of others. To that end, this Privacy Policy (the "Privacy Policy") describes how Comatique ("Comatique", "we", "us" or "our") collect, use and share your Personal Information, and explains the rights that you may have about such Personal Information. This Privacy Policy applies to all customers, prospects and visitors of Comatique.com, including unregistered visitors, registered users (collectively, "users", "you" or "your"), and to all Comatique Services, including our websites (including www.Comatic.com), our communication networks (social, telephone and postal) and related services (collectively, the “Services”). This Privacy Policy is not intended to override the terms of any contract you have entered into with us, or any rights you may have under other applicable data privacy laws.
Before accessing or using our Services, please read this policy and make sure that you fully understand our practices regarding your Personal Information. If you read and fully understand this Privacy Policy, and continue to object to our practices, you should immediately exit and cease all use of our Services. If you have a question or concern regarding this policy, please contact us at the contact details provided in the "Contact Us" section of this Privacy Policy.
2. What type of information do we collect?
We receive, collect and store any information that you enter on our website or that you provide to us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; your geographic position; the internet browser used; the login; email-address ; the password ; information about the device used and the connection; purchase history. We may use software tools to measure and collect session information, including page response times, length of visit to certain pages, information about the interaction between pages, and the methods used to navigate outside of the page. page. We also collect personally identifiable information (including name, email address, password, phone, addresses, company…); payment details (including credit card information), reviews, feedback, product reviews, recommendations and personal profile.
When you log in, register, or contact us using your social media account, we may receive Personal Information from that service (for example, your username and Personal Information from your basic profile).
Your personal information may be collected automatically during business appointments in physical, over the phone or video conference.
3. How do we collect your information?
We collect your information, when you carry out a transaction on our website, when you send us a message via a contact form, when you purchase an item in our store when you subscribe to your newsletter or when you become a prospect or Comatique customer. .
As part of the process, we collect the personal information you give us, such as your name, address and email address. When you fill out a form or from the moment you become a Comatique customer or prospect. Your personal information will only be used for the specific reasons mentioned above.
4. Why do we collect such personal information?
We collect this non-personal and personal information for the following purposes:
Provide and operate the services;
Provide our users with ongoing Assistance and technical support;
To be able to contact our visitors and users with general or personalized notices relating to the service and promotional messages;
To create aggregated statistical data and other aggregated and / or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
To find out more about your profile and your needs in order to provide you with better assistance, better advise you and offer you tailor-made commercial offers.
For the invoicing and delivery of your orders and the services to which you have subscribed.
To communicate the necessary information to our service providers for the performance of services or the deliveries of your orders.
Send you a quote following your request.
Comply with applicable laws and regulations.
We use your Personal Information for the purposes set out in section 3 if:
Use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (for example, to provide you with a service or product and to provide you with our customer or technical support)
It is necessary for us to use your Personal Information to comply with a relevant legal or regulatory obligation.
It is necessary for us to use your Personal Information to support certain legitimate business interests or purposes (for example, to maintain and improve our Services and the efficiency of Comatique by identifying technical problems), provided this is done in a proportionate manner. and that it respects your privacy rights.
5. How do we store, use, share and disclose your personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com data storage, databases and general applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may also communicate your personal data to our service providers to provide you with the services to which you have subscribed or for the delivery of your orders. Under no circumstances will our service providers be able to send you marketing emails, resell your data, share them or use them for purposes other than those mentioned above.
Comatique has established partnerships with certain service and product suppliers, whose services and solutions complement, facilitate or improve our own. These include but are not limited to hosting, domain name, printing, marketing, graphic design services (collectively, “Third Party Product and Service Providers”).
Comatique may share the following categories of Personal Information with Third Party Service Providers, for commercial purposes:
Identifiers, including name, mailing address, unique personal identifier (PIN), online identifier, internet protocol address, email address, account name or other identifiers similar
Commercial Personal Information, for example Personal Information concerning products or services purchased, obtained or envisaged as well as specifications.
Each provider of third-party services and products is responsible for the data that Comatique transmits and for the processing of its data on its database. The Privacy policy of each provider of third-party services and products applies to the data that Comatique transmits.
Comatique will not be held responsible for any leaks of its data or non-compliance with the privacy policies of its service providers and third-party products.
6. How do we communicate with you?
From the moment you fill out a form, contact us, or visit our website, automatically we can contact you to inform you about your account, to resolve problems with your account, to resolve a dispute, to collect fees or charges. sums due, to send you a promotional or commercial offer, to probe your opinion through surveys or questionnaires, to send updates on our company, or if necessary to contact you in order to enforce our contract of use, applicable national laws, and any agreements we may have with you. For these purposes, we may contact you by email, phone, text messages, post, chat or through social media.
To unsubscribe from the newsletter you can do this by clicking the “unsubscribe” button on each email.
7. How do we use cookies and other tracking tools?
We and our Third Party Service Providers use cookies and other similar technologies (“Cookies”) in order to provide our Service and to ensure that it works properly, to analyze our performance and marketing activities, and to personalize your experience.
Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application. However, most browsers allow you to control Cookies, including telling you whether or not you want to accept them, and how to delete them. You can configure most browsers to notify you if you receive a Cookie, or to block all Cookies.
8. Data retention
We may retain your Personal Information for as long as your User Account is active, as described in this Privacy Policy, or as necessary to provide our Services to you.
We may continue to retain your Personal Information after you have deactivated your User Account and / or ceased to use our Services, to the extent that is reasonably necessary to comply with our legal obligations, to resolve disputes concerning our Users or their Users, to prevent fraud and abuse, to enforce our agreements and / or to protect our legitimate interests.
For reasons of legal obligations, the data appearing on the accounting documents already edited cannot in any case be deleted and will be kept for an indefinite period.
We have a data retention policy that we apply to Personal Information entrusted to us.
9. Third party websites
Our Services may contain links or integrations to other websites or services. We are not responsible for the privacy practices of those sites or services. We encourage you to be vigilant when you leave our Services and to read the privacy statements of each website and service you visit before providing your Personal Information. This Privacy Policy does not apply to third party websites and services linked to this site.
10. How to withdraw your consent?
If you no longer want us to process your data, please contact us or send us an email using the contact details set out in article 12 of this Privacy Policy.
If your data has already been processed by our service providers and third-party products, you must then notify them of your withdrawal of consent.
Only the data stored by Comatique will be taken into account in your request to withdraw consent.
11. Updates to the privacy policy
We reserve the right to modify this privacy policy at any time, so we encourage you to review it frequently. Changes and clarifications will take effect as soon as they are posted on the website. If we make any material changes to this policy, we will notify you here of its update, so that you know what information we collect, how we use it and under what circumstances, if any, we use and / or use it. disclose.
12. Questions and contact details
If you no longer want us to process your data, please contact us at contact@comatique.com or send us an email at 61 Avenue Saint Exupéry, 13580 La Fare Les Oliviers.